FAQ
Common water damage, cleanup, insurance, cost, and service-request questions.
Answers to common questions
Use these answers as general guidance. The right response depends on the source, safety conditions, affected materials, and property.
Common Water Damage Questions
What should I do first after finding water damage?
If it is safe, stop or reduce the water source, keep people away from electrical hazards or contaminated water, move easy-to-lift valuables, and document visible damage.
When is water damage an emergency?
Active flooding, burst pipes, sewage backups, ceiling leaks near electrical fixtures, rapidly spreading water, or water affecting essential living areas may require urgent attention.
Can water be hidden behind walls or under floors?
Yes. Moisture can travel beneath flooring, behind baseboards, into drywall cavities, insulation, cabinets, and other materials even after visible water is removed.
Can wet materials always be saved?
Not always. Whether a material can be dried and retained depends on the material, contamination, how long it remained wet, and the amount of physical damage.
Will homeowners insurance cover water damage?
Coverage depends on the cause of the loss, policy terms, exclusions, deductibles, and whether the event is considered sudden, accidental, flood-related, or maintenance-related.
How is water damage repair cost determined?
Cost can depend on the amount and type of water, affected square footage, materials involved, drying requirements, demolition, cleaning, and any reconstruction that follows.
Should I take photos before cleanup starts?
When it is safe, photos and videos can help document the condition of affected rooms, belongings, and materials before they are moved or removed.
How can I request water damage help?
Use the request form on this page or call the phone number shown on the website and provide the location, type of water problem, and best contact information.
What are common sources of indoor water damage?
Common causes include leaking or burst pipes, failed water heaters, washing machine or dishwasher lines, overflowing toilets and sinks, roof leaks, HVAC drainage problems, and groundwater or storm entry.
Is sewage backup handled differently from clean water?
Yes. Sewage and other contaminated water can involve additional health and cleaning concerns, so avoid direct contact and keep people and pets away from the affected area.
Need help with a current water problem?
Submit the property location and damage details or call if the situation is urgent.
Get Water Damage Help
Share the location and water problem.